SEATTLE --(Business Wire)-- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that Perry Kendall, General Manager for Delta Hotel Global Reservation Service, has won the 2007 International Association of Reservation Executives (IARE) Manager Excellence Award.
IARE was founded in 1985 by a group of hotel reservation center managers to facilitate the exchange of ideas and opportunities relevant to the profession. Each year the association hosts the IARE Excellence Awards to honor those who have exceeded expectations in the areas of job performance, team development, customer service and even community service.
The recipient, Perry Kendall, has over 15 years of hotel industry leadership experience. He has held this position since 2001 and has worked in leadership roles with both Delta Hotels and Fairmont Hotels & Resorts.
"I am honored to win this prestigious award," said Kendall. "Using Envision's software has allowed our team to effectively evaluate, coach and develop agents to optimize their performance. Ultimately, this yields satisfied customers, which is our principal focus at Delta Hotels."
Delta Hotels implemented the Envision Performance Suite(TM) in 2004. With the solution, Kendall and his team have successfully improved customer service, agent productivity and call conversion rates while decreasing employee turnover.
About Delta Hotels
With a diversified portfolio of 40 city center and airport hotels and resorts, Delta Hotels is the leading first-class hotel management company in Canada. Widely regarded as Canada's brand of choice by guests and owners, Delta Hotels has also distinguished itself as an exemplary employer to its more than 7,100 employees. Delta Hotels is the only hotel company to be recognized by the prestigious National Quality Institute with two Canada Awards for Excellence, one for quality (2000) and the other for a healthy workplace (2004). It was also voted one of the 50 Best Employers in Canada by The Globe and Mail's respected magazine Report on Business from 2001 to 2003 and from 2005 to 2007. Delta Hotels is wholly owned by Fairmont Raffles Holdings International, which operates over 120 hotels worldwide under the Fairmont, Raffles, Swissotel and Delta brands.
About Envision Performance Suite(TM)
The Envision Performance Suite maximizes contact center efficiency and effectiveness through the seamless integration of Envision's core applications: quality monitoring, eLearning, workforce management and business intelligence.
About Envision
Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent, contact center and enterprise performance. Envision's software includes analytics, performance management, workforce management and Click2Coach(R) (composed of Envision Quality Monitoring(TM) and Envision eLearning(TM)). The company's solutions are deployed across thousands of desktops in both a telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at www.envisioninc.com.
Click2Coach is a registered trademark, and Envision, Envision Telephony, Envision Performance Suite, Envision eLearning, Envision Quality Monitoring and the Envision Telephony logo are trademarks of Envision Telephony, Inc.
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